Terms of service

# TERMS OF SERVICE

**Effective Date:** April 17, 2026
**Last Updated:** April 17, 2026

## AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you and D1 Custom Apparel Inc., doing business as DayOne Custom Prints ("D1 Custom Prints," "we," "us," or "our"), concerning your access to and use of the https://d1customprints.com website and any related services (collectively, the "Services").

**BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.**

## 1. ELIGIBILITY AND ACCOUNT REQUIREMENTS

### 1.1 Age Restrictions
You must be at least 18 years of age to place an order or create an account. If you are under 18 years of age, you may use the Services only with the involvement and permission of a parent or legal guardian who agrees to be bound by these Terms.

### 1.2 Account Accuracy
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, not current, or incomplete.

## 2. CUSTOM PRINTING SERVICES

### 2.1 Direct-to-Film (DTF) Printing
We specialize in custom Direct-to-Film printing services. All products are custom-made to order based on artwork and specifications you provide or approve.

### 2.2 Artwork Requirements
- You are responsible for providing print-ready artwork or approving our design work
- Minimum resolution requirements apply (we will notify you if artwork is insufficient)
- We reserve the right to refuse artwork that does not meet technical specifications
- Color accuracy may vary between digital screens and physical prints

### 2.3 Design Services
If you request our free design services:
- You must provide clear specifications (text, style, colors, placement, references)
- Design revisions are limited to reasonable iterations
- Final approval of design is your responsibility
- We are not responsible for errors in final product if you approved the design proof

## 3. ORDERS AND PAYMENT

### 3.1 Order Acceptance
All orders are subject to acceptance by D1 Custom Prints. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product availability
- Errors in pricing or product information
- Artwork that violates intellectual property rights
- Suspected fraudulent transactions
- Orders that violate these Terms

### 3.2 Pricing
- All prices are in U.S. Dollars (USD)
- Prices are subject to change without notice
- Volume discounts apply to orders of 7+ pieces of the same design
- California sales tax will be added at checkout where applicable
- Prices displayed do not include shipping costs unless otherwise stated

### 3.3 Payment
- Payment is due at time of order
- We accept major credit cards, debit cards, and other payment methods as displayed at checkout
- You represent that you are authorized to use the payment method provided
- We use third-party payment processors and do not store your complete payment card information

### 3.4 Production Timeline
- Standard production time is 7-14 business days from artwork approval
- Rush orders may be available for additional fees
- Production time does not include shipping time
- Delays may occur due to artwork issues, material shortages, or other unforeseen circumstances

## 4. INTELLECTUAL PROPERTY RIGHTS

### 4.1 Your Artwork
By uploading or providing artwork to D1 Custom Prints, you represent and warrant that:
- You own all rights to the artwork, or have obtained all necessary licenses and permissions
- The artwork does not infringe on any third-party intellectual property rights
- You have the right to use any trademarks, logos, images, or other protected content in the artwork
- The artwork does not violate any person's rights of privacy or publicity

### 4.2 License to Use Your Artwork
By submitting artwork, you grant D1 Custom Prints a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the artwork solely for the purpose of fulfilling your order and promoting our services (e.g., displaying finished products in our gallery with your permission).

### 4.3 Prohibited Artwork
You may NOT submit artwork that:
- Infringes on copyrights, trademarks, or other intellectual property rights
- Contains illegal content
- Is obscene, defamatory, or harassing
- Contains hate speech or promotes violence
- Violates any applicable law

### 4.4 Copyright Infringement
If we receive notice that your artwork infringes someone else's intellectual property rights, we reserve the right to:
- Immediately cancel your order without refund
- Remove the artwork from our systems
- Terminate your account
- Provide your information to the rights holder or law enforcement

**You agree to indemnify and hold D1 Custom Prints harmless from any claims arising from your artwork submissions.**

### 4.5 Our Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of D1 Custom Apparel Inc. and is protected by copyright, trademark, and other intellectual property laws. You may not use our content without express written permission.

## 5. PRODUCT QUALITY AND DISCLAIMERS

### 5.1 Color Accuracy
- Colors displayed on your screen may differ from the final printed product due to screen calibration, lighting, and material variations
- We cannot guarantee exact color matching between digital proofs and physical prints
- We use industry-standard color matching techniques, but some variation is normal and acceptable

### 5.2 Material Variations
- DTF prints are applied to various garment types and materials
- Print quality and durability may vary based on garment material, color, and texture
- We recommend following care instructions to maximize print longevity

### 5.3 Size and Fit
- Garment sizes are based on manufacturer specifications
- We provide size charts for reference, but sizing may vary by brand and style
- We are not responsible for incorrect sizing if you selected the size
- Custom-printed items cannot be exchanged for different sizes

### 5.4 Sample Products
Any samples, mockups, or display products shown on our website or social media are for illustrative purposes only and may not exactly represent the final product you receive.

## 6. SHIPPING AND DELIVERY

### 6.1 Shipping Methods
- We ship via USPS, UPS, FedEx, or other carriers
- Shipping costs are calculated at checkout based on order weight, size, and destination
- International shipping may be available for additional fees

### 6.2 Delivery Times
- Estimated delivery times are provided at checkout
- Delivery times are estimates only and not guaranteed
- We are not responsible for delays caused by shipping carriers, customs, weather, or other events beyond our control

### 6.3 Shipping Address
- You are responsible for providing an accurate shipping address
- We are not responsible for orders shipped to incorrect addresses provided by you
- Address changes may be possible before shipment for an additional fee

### 6.4 Lost or Damaged Shipments
- Risk of loss transfers to you upon delivery to the shipping carrier
- If your package is lost or damaged in transit, contact us immediately
- We will work with the carrier to file a claim, but we cannot guarantee resolution
- We recommend purchasing shipping insurance for high-value orders

## 7. RETURNS, REFUNDS, AND CANCELLATIONS

**See our Refund Policy for complete details.**

### 7.1 Custom Order Policy
Because all products are custom-made to order:
- Orders cannot be canceled once production has begun
- Custom-printed items are generally not eligible for return or refund
- Exceptions are made only for defects caused by our manufacturing errors

### 7.2 Order Cancellation
- Orders may be canceled before production begins
- Cancellation requests must be made in writing to contact@d1customprints.com
- Design fees are non-refundable
- Cancellations after production begins are not eligible for refund

## 8. WARRANTIES AND DISCLAIMERS

### 8.1 Limited Warranty
We warrant that products will be free from manufacturing defects for 30 days from delivery. This warranty does NOT cover:
- Normal wear and tear
- Damage from improper care or washing
- Damage from misuse or abuse
- Color fading due to excessive washing or sun exposure
- Defects caused by artwork quality issues

### 8.2 DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY PROVIDED ABOVE, OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:
- The Services will be uninterrupted, timely, secure, or error-free
- The results obtained from using the Services will be accurate or reliable
- The quality of any products or services purchased will meet your expectations
- Any errors in the Services will be corrected

## 9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

### 9.1 Limitation of Damages
IN NO EVENT SHALL D1 CUSTOM APPAREL INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your access to or use of or inability to access or use the Services
- Any conduct or content of any third party on the Services
- Any content obtained from the Services
- Unauthorized access, use, or alteration of your transmissions or content

### 9.2 Cap on Liability
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.

### 9.3 Essential Purpose
You acknowledge that this limitation of liability reflects the allocation of risk between us and that we would not enter into these Terms without these limitations.

## 10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless D1 Custom Apparel Inc., its officers, directors, employees, agents, and third-party service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

- Your use of the Services
- Your violation of these Terms
- Your violation of any rights of another party
- Your uploaded artwork or content
- Your violation of any intellectual property or other rights of any third party

## 11. DISPUTE RESOLUTION

### 11.1 Informal Resolution
Before filing a claim, you agree to contact us at contact@d1customprints.com and attempt to resolve the dispute informally for at least 30 days.

### 11.2 Binding Arbitration
**PLEASE READ THIS SECTION CAREFULLY – IT AFFECTS YOUR LEGAL RIGHTS.**

If we cannot resolve a dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

**Key Arbitration Terms:**
- Arbitration will be conducted in Orange County, California
- The arbitrator's decision will be final and binding
- You waive your right to a jury trial
- You waive your right to participate in a class action lawsuit or class-wide arbitration

### 11.3 Exceptions to Arbitration
Either party may bring a lawsuit in court for:
- Injunctive relief to protect intellectual property rights
- Small claims court actions (if within jurisdictional limits)

### 11.4 Governing Law
These Terms and any dispute arising from them shall be governed by the laws of the State of California, without regard to conflict of law principles.

### 11.5 Venue
If arbitration is not required, you agree that any lawsuit must be brought in the state or federal courts located in Orange County, California, and you consent to the exclusive jurisdiction of those courts.

## 12. PRIVACY AND DATA PROTECTION

### 12.1 Privacy Policy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

### 12.2 Children's Privacy
Our Services are not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

## 13. MODIFICATIONS TO TERMS

### 13.1 Right to Modify
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
- Posting the updated Terms on our website with a new "Last Updated" date
- Sending an email notification if you have an account
- Displaying a notice on our website

### 13.2 Acceptance of Changes
Your continued use of the Services after the effective date of modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services.

## 14. GENERAL PROVISIONS

### 14.1 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and D1 Custom Apparel Inc. concerning the Services.

### 14.2 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

### 14.3 Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of D1 Custom Apparel Inc.

### 14.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

### 14.5 Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

### 14.6 Notices
All notices to you will be provided via email to the address you provided or by posting on our website. All notices to us must be sent to:

**D1 Custom Apparel Inc.**
Email: contact@d1customprints.com
Website: https://d1customprints.com/pages/contact

### 14.7 Third-Party Rights
These Terms do not create any third-party beneficiary rights.

### 14.8 Electronic Communications
By using our Services, you consent to receiving electronic communications from us. These electronic communications may include notices about your orders, promotional emails (if you opt in), and other information concerning or related to the Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

### 14.9 Contact Information
If you have any questions about these Terms, please contact us:

**D1 Custom Apparel Inc.**
**DBA: DayOne Custom Prints**
Email: contact@d1customprints.com
Website: https://d1customprints.com
Instagram: @dayone_customprints

## 15. CALIFORNIA-SPECIFIC PROVISIONS

### 15.1 California Residents
If you are a California resident, you are entitled to the following specific consumer rights information:

- You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210

### 15.2 Proposition 65 Warning
Certain products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

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**BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.**

**Last Updated: April 17, 2026**